I just opened the box
Start with the basic app, hub and smart-device setup guide.
EyZEE® Support
Need a hand?
Start here.
If you have just opened the box, are pairing a device, need an electrician or want the technical details, you are in the right place.
The Fastest Way Forward
What do you need help with?
Choose the closest match and we will get you to the right guide.
My device will not pair
Reset the device and put it back into pairing mode.
I need an electrician
Find an electrician familiar with smart-home products.
I would rather watch
Browse setup tutorials, demonstrations and smart-home tips.
Useful PDF Guides
The guides most people need first.
Getting Started
Setup, apps and planning
Setup app and install smart devices →
Reset a device for pairing mode →
Home Setup
Hubs, naming and wiring basics
Device Guides
Locks, sensors and specialist setup.
Electrician Guides
Practical information for installation.
Mains-powered products must be installed by a licensed electrician.
Training & Wiring
Installation resources
Electrical Contractor free training →
Fan + Light AC fan capacitor wiring →
Fan + Light DC smart-fan wiring →
Two-Way Switching
Wireless multi-way control
Electrician guide to two-way wireless switching →
Two-way switch demonstration →
How-To Videos
Watch it being done.
Short demonstrations for hubs, switches, lighting, scenes, voice control and Decouplar®.
Hub Setup
Connect a wired hub to the router →
Switches & Lighting
Pair, set up and control EyZEE® switches →
Connect a Zigbee smart downlight →
Scenes & Voice
Enable an automation at sunset →
Scene switch setup and function →
Smart Life app home-page update →
Decouplar®
Manuals & Other Information
Reference material when you need the detail.
Instruction Manuals
Keep these handy
Other Information
Additional resources
Product Data Sheets
Technical product information.
Smart Switches
Smart Downlights
Installation Templates
IC4 Testing
AU/NZ Electrical Compliance
EESS registration information.
The Electrical Equipment Safety System (EESS) maintains the public registration database for Responsible Suppliers and electrical equipment.
- EyZEE® 1–6 gang touch switches
- Linked Cert: EESS-250380 · Equipment Number: E2026007621 · Registration expires Jul 2030
- EyZEE® 1–4 gang touch switches — old style
- Linked Cert: SAA-220039 · Equipment Number: E2025008056 · Registration expired
- EyZEE® Double GPO
- Linked Cert: SAA-220058 · Equipment Number: E2026009826 · Registration expires Apr 2027
- EyZEE® Double GPO + USB-C
- Linked Cert: CMA-517869-EA · Equipment Number: E2026009838 · Registration expires Jun 2028
- EyZEE® Double GPO + Light
- Linked Cert: CMA-520167-EA · Equipment Number: E2026000000
- EyZEE® Fan + Light Controller
- Linked Cert: EESS-250380 · Equipment Number: E2026007621 · Registration expires Jul 2030
- EyZEE® 1-gang Dimmer Switch
- Linked Cert: GMA-521307 · Equipment Number: E2026007620 · Registration expires Apr 2028
- EyZEE® 70mm & 90mm Downlights
- Linked Cert: GMA-512592 · Equipment Number: E2026009722 · Registration expires Jun 2027
- EyZEE® USB-C wall charger
- Linked Cert: GMA-510164 · Equipment Number: E2025003842
- EyZEE® 12V wall charger — HPS devices
- Linked Cert: GMA-516510 · Equipment Number: E2026009723 · Registration expires May 2028
- EyZEE® 12V wall charger — X5 devices
- Linked Cert: GMA-520275-EA · Equipment Number: E2026009844 · Registration expires Jun 2028
Certification Downloads
PDF certificates.
Lighting & Switches
Certification documents
Smart light certification PDF →
GPO
Certification documents
Still Need Help?
Ask us.
If you cannot find the answer here, contact EyZEE® and we will point you in the right direction.